Amazon filed a lawsuit against Perplexity and blocked Meta's Muse agent from making purchases on its platform. Maxine Tagay requested that Meta remove Amazon from Muse, stating that third-party applications offering to make purchases for other businesses should operate openly and respect service provider decisions.
The company maintains an on-platform agentic shopping feature that monitors prices, automatically reorders items, and purchases products based on specific rules. Users have reported being unable to use agents to book trips from Delta and Amtrak.
Target has established AI shopping partnerships with OpenAI, Google, and Microsoft. Loni Monroe said Target has safeguards preventing unauthorized agents and bots from accessing customer accounts and initiating transactions.
The RealReal sells a $12-per-month subscription for early access to new items. Luke Friang said The RealReal is open to third-party AI agents to browse, log in and interact with the marketplace while maintaining safeguards against automated activity.
Tracy Clayton said, "Importantly, users can take over at any time, Muse is designed to always ask permission before buying, and it applies ethical browsing principles when asked to do things that a human could not - like buying all the tickets to an event." Clayton added that the response from retailers has been overwhelmingly positive and the company looks forward to working with them as Muse grows.
