foodpanda introduced a telematics-driven Rider Safety feature to enhance the security of its delivery fleet. The company developed this technology in partnership with Sentiance.
Sentiance’s mobile SDK is embedded directly within the foodpanda rider application to power the system. On-device edge computing processes raw data from smartphone motion sensors to monitor movement.
Riders can view a personalised “Safe Trip Rate” within the app's Safety Center. This telematics safety score does not carry automated implications for order batching, earnings, or performance metrics.
Ahsan Malik, Director Logistics foodpanda Pakistan, said, "The physical safety and wellbeing of our delivery partners is a top priority for foodpanda." Malik stated that integrating Sentiance’s behavioral intelligence converts everyday smartphones into proactive safety tools.
The company utilizes the global technology scale of Delivery Hero to support its operations. Malik added that closing the feedback loop between urban traffic navigation and rider insights helps create a stronger safety culture across Pakistan’s roads without placing administrative or financial pressure on the fleet.
