Mashreq Bank Pakistan has introduced NEO BIZ, a digital banking proposition tailored for sole proprietors, self-employed professionals, and small to medium enterprises. The country currently hosts approximately 7.14 million micro, small, and medium enterprises (MSMEs).
These businesses contribute nearly 40% to the national GDP and account for 30% of total exports. More than 80% of the non-agricultural workforce is employed by MSMEs, yet outstanding SME financing remained at roughly PKR 882 billion as of December 2025.
NEO BIZ provides digital business banking, payments, collections, and value-added services, allowing eligible businesses to manage accounts entirely online. The roadmap for the platform includes payroll solutions, virtual cards, transaction analytics, and bookkeeping capabilities.
Future plans involve integrating tax facilitation, supply chain solutions, and cash flow-based financing into the system. Distribution of the service will occur through strategic partnerships, digital channels, and phygital touchpoints.
Fernando Morillo, Group Head of Retail Banking at Mashreq, said, "Across our international markets, we have seen how digital-first banking models can transform the way businesses operate, improving efficiency, transparency and access to financial services. NEO BIZ builds on this global experience, combining strong commercial capabilities with a scalable platform designed to meet the needs of SMEs. Pakistan represents a high-potential market and NEO BIZ is an important step in extending our global business banking proposition into a rapidly evolving digital economy." Muhammad Hamayun Sajjad, CEO of Mashreq Bank Pakistan, stated, "Pakistan’s SME sector is both dynamic and under-served, with significant gaps in access, awareness and digital capability. With NEO BIZ, we are introducing a platform that is built specifically for the realities of this market, one that simplifies banking, reduces dependency on physical channels and supports businesses as they grow. This launch is a natural extension of our commitment to Pakistan and aligns with our broader vision of enabling financial inclusion and supporting the country’s economic transformation through digital innovation."
Syed Jaffar Abbas Shirazi, Head of NEO BIZ at Mashreq Bank Pakistan, explained, "NEO BIZ has been designed with a clear understanding of the challenges SMEs face today, from fragmented financial tools and limited product visibility to barriers in accessing financing. Our approach is to bring everything into a single, integrated platform that allows businesses to manage their financial operations seamlessly. From instant account opening and payments to advanced tools such as analytics, invoicing and bookkeeping, NEO BIZ is built to move beyond traditional banking and become a true business enabler."
